To consolidate, disseminate, and gather information concerning the 710 expansion into our San Rafael neighborhood and into our surrounding neighborhoods. If you have an item that you would like posted on this blog, please e-mail the item to Peggy Drouet at email@example.com
Tuesday, June 10, 2014
OC toll road payment options unclear for some drivers
In Orange County, the transition from human attendants to electronic-only toll roads has been a bumpy one.
IRVINE, Calif. (KABC) --
In Orange County, the transition from human attendants to
electronic-only toll roads has been a bumpy one. Issues regarding poor
signage and unexpected fines have some drivers upset.
longer see anyone in the toll booths on Orange County toll roads.
They've been shut down for about a month now, moving into the electronic
realm, with drivers able to pay by FasTrak transponder or a program
that allows you to pay through an account registered to your license
But the transition hasn't been so smooth for some drivers who need a one-time payment option.
"There were no signs. Two weeks later, I got a ticket in the mail for $240," said driver Erica Evans.
eventually got her ticket reduced to $40, but only after she read
dozens of Yelp.com reviews by drivers with similar complaints about the
lack of a clear explanation of how to pay the toll.
"I was outraged," said Evans. "I was so mad that I called you guys, because it's unfair."
planners say there are more than 100 signs posted, but their focus now
is on outreach and educating drivers about what exactly the signs mean.
a learning process and remember, we have 250,000 people a day are
paying the toll, and so we know that a lot of people understand," said
Lisa Telles, a spokeswoman for the Transportation Corridor Agencies,
which runs the toll system. "We have hundreds and hundreds of people
who are utilizing the one-time toll option online or through their
The toll system now requires you to go online to pay
within 48 hours of passing the toll area if you don't already have an
Telles says they are especially focused on visitors who
might not know anything about the new system. And she says they welcome
customer feedback to make improvements.
"We're looking at our
signage program, we're looking at some adjustments to the website to
make sure that the information is clear when they do get to the website
if they are not familiar with the area," said Telles
"Anytime I can re-route myself to find less traffic, I'm for that, but as long as it's explained," said Erica Evans.